Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karla Van Roekel

Karla Van Roekel

July 29, 2025

5  out of  5
rating by Karla Van Roekel
"So glad I switched to State Farm! Julie is very helpful and works with me on the things I don’t understand, friendly quick service and at an affordable rate for my 4 cars!"
We responded:
"Hello Karla! Thanks for the kind words. Julie is very helpful, and we're very fortunate to have her, and the rest of our team here. Thanks for your comments, and thanks for your business! I appreciate it. Doug"
Profile photo of Julie Pietig

Julie Pietig

July 23, 2025

5  out of  5
rating by Julie Pietig
"We’ve been with Doug @ State Farm for years and have never had anything but superb service!! Kristy is amazing to work with and goes the extra mile to make sure everything is taken care of!!"
We responded:
"Hello Julie! Hey, thanks for the great comments on Kris! We agree, she's great to work with - every single day. I'm very fortunate to have a great team here, and great clients like you and Tony. Thanks for your business! Doug "
Profile photo of Nelson Lo

Nelson Lo

July 8, 2025

5  out of  5
rating by Nelson Lo
"The staffs very friendly, efficient and effective in providing their services. They are very knowledgeable and sincere in their answers.They also spend time answering your questions."
We responded:
"Thanks Dr Lo! We appreciate the kind words about our team. Have a great weekend and thanks for your business! Doug "
Profile photo of Karen

Karen

July 2, 2025

5  out of  5
rating by Karen
"Great service, great insurance coverage and always so friendly to work with"
We responded:
"Thank you for taking the time to share your thoughts Karen! We’re glad to know you’re satisfied with the service at our State Farm office. I'm very proud of our team here. Thanks again, and have a great 4th of July! Doug"
Profile photo of Bobby Cecil

Bobby Cecil

June 27, 2025

5  out of  5
rating by Bobby Cecil
"Very helpful and friendly staff."
We responded:
"Thank you for your 5-star review Bobby! We appreciate the kind words! Have a great 4th of July! Doug"
Profile photo of Kim Bauer

Kim Bauer

June 22, 2025

5  out of  5
rating by Kim Bauer
"State Farm has been my insurance provider for a long time. I don’t always have the best luck with the customer service number or help…but this is why you have an agent. Kris and Doug make it all happen! I can always count on Kris to get back to me and get me to the right group or contact. Super appreciative of the help and effort provided!!"
We responded:
"Hello Kim, hey thanks for the kind words! Kris and I both sure appreciate it, and I appreciate your business. I hope summer is going good for you, and thanks again! Doug"
Profile photo of Shauni H

Shauni H

June 9, 2025

5  out of  5
rating by Shauni H
"Tawnya is always amazing to work with. When I have questions she explains it in a way that makes sense. I love that I can still meet with someone face to face and make sure all my questions are answered."
We responded:
"We’re honored by your positive feedback! And we agree with you - one of our favorite parts of our day is our face-to-face visits with great customers like you! Thank you for your business! "
Profile photo of Bryce Abbas

Bryce Abbas

June 4, 2025

5  out of  5
rating by Bryce Abbas
"Very easy to work with! Lightning quick to respond to customer's requests and questions. 5 Stars!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor! Thank you for your business. "
Profile photo of Mark Sexton

Mark Sexton

June 2, 2025

5  out of  5
rating by Mark Sexton
"Doug Gifford and team are all fantastic. They are very knowledgeable, friendly, and quick to respond to any and all needs and questions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Thanks for your business!"
Profile photo of Blake Eischeid

Blake Eischeid

May 5, 2025

5  out of  5
rating by Blake Eischeid
"I have found the State Farm Insurance team in Carroll has always been there for my every need or questions I have."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Michael Heim

Michael Heim

May 4, 2025

5  out of  5
rating by Michael Heim
"Easy to understand coverage. Great staff, answering all needed questions. Affordable rates for home and auto."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Ann VonDielingen

Ann VonDielingen

May 2, 2025

5  out of  5
rating by Ann VonDielingen
"We have been with Gifford State Farm for many years, we had great service with Chuck and now Doug. The office staff is so knowledgeable, we can call or stop by and get our questions answered quickly. Thank you for the team effort."
We responded:
"Thank you, Ann! We appreciate great customers like you, and we can't thank you enough for your loyalty. "
Profile photo of Colleen Steinkamp

Colleen Steinkamp

May 2, 2025

5  out of  5
rating by Colleen Steinkamp
"We have been customers of State Farm with Chuck and Doug Gifford for 50 years. They have always helped us when needed. The office staff, especially Julie, goes above and beyond their tasks. Any question we have, they will respond quickly and professionally. Thank you for all you do!!"
We responded:
"Thank you for reviewing our State Farm office! Thank you for being a loyal customer. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Ross Baxter

Ross Baxter

May 2, 2025

5  out of  5
rating by Ross Baxter
"Always responsive and great to work with."
Profile photo of Greg Tigges

Greg Tigges

May 1, 2025

5  out of  5
rating by Greg Tigges
"Always get top notch service and attention when I work with Doug, Julie, Kris or anyone at the Carroll office. Great to work with and they always have me covered!"
We responded:
"Thanks Greg! I sure appreciate the comments. Have a great weekend my friend! Doug"
Profile photo of Becky Groat

Becky Groat

April 25, 2025

5  out of  5
rating by Becky Groat
"I have been with Gifford State Farm for 35 years and I have never had a bad experience! This entire office is always very friendly and very fast to address my needs. I feel they take the time to talk through any question or need and I always feel confident of my choices!"
We responded:
"Thanks Becky! We appreciate you!"
Profile photo of Matthew Hensel

Matthew Hensel

April 24, 2025

5  out of  5
rating by Matthew Hensel
"Amazing customer service!! Kris has been awesome to work with and if I have any questions at all she's very willing to find me an answer if she doesn't know it right off the top of her head!!"
We responded:
"Thank you, Matt! We’re thrilled to know you had a positive experience with Kris; your satisfaction is our top priority! Thank you for your business!"
Profile photo of Kristi Stutzman

Kristi Stutzman

April 10, 2025

5  out of  5
rating by Kristi Stutzman
"Kris is an amazing asset to State Farm. She is extremely knowledgeable and wonderful to work with in all the situation I have encountered."
We responded:
"Hello Kristi! Hey, thanks for the kind words about Kris. We agree with everything you said! She's a huge part of our team. Thanks for your business, Doug"
Profile photo of Gregg Taylor

Gregg Taylor

April 9, 2025

5  out of  5
rating by Gregg Taylor
"I am always happy with the service from Tawnya at State Farm. She addresses all my questions, responds timely, and was super helpful when reviewing my policy with her. Thank you for your assistance. Jen Taylor"
We responded:
"Hi Jen & Gregg, thanks for your great comments about Tawnya. I absolutely agree with you. She's a huge part of our team here. Thanks for recognizing her great work, and thanks for your business. Doug"
Profile photo of Michael Murphy

Michael Murphy

April 6, 2025

5  out of  5
rating by Michael Murphy
"Tawnya was very professional and knowledgeable. Made getting life insurance very simple and painless."
We responded:
"Hi Mike! Thanks for the kind words about Tawnya, we sure appreciate it. I agree - she's a pro at life insurance, and just making it simple. Thank you! Doug"
Profile photo of Tiffany M. Johnson

Tiffany M. Johnson

April 4, 2025

5  out of  5
rating by Tiffany M. Johnson
"Tawnya is hands down the best! I recently got married and she is very knowledgeable, made getting life insurance enjoyable!"
We responded:
"Hi Tiffany - I'm so glad Tawnya has taken care of your Life Insurance needs. You can count on Doug Gifford - State Farm Insurance to give you great customer service. Thanks for your business!"
Profile photo of geri stofer

geri stofer

March 31, 2025

5  out of  5
rating by geri stofer
"Went over our homeowners & car insurance to make sure our needs were met. They are very knowledgeable and helpful anytime you have questions."
We responded:
"Hi Geri! Hey, thanks for the nice comments! We sure appreciate you. Doug"
Profile photo of Deb Mauricio

Deb Mauricio

March 27, 2025

5  out of  5
rating by Deb Mauricio
"I’ve been with Doug Gifford’s team for almost 20 years, and their exceptional service has kept me a loyal customer. Doug and his team consistently go above and beyond with their knowledge, responsiveness, and personal approach. They take the time to understand my needs and offer thoughtful, tailored solutions. Whether handling routine questions or navigating more complex situations, they do so with professionalism and genuine care. I highly recommend Doug Gifford and his team for their outstanding customer service and dedication."
We responded:
"Thanks for the great comments about our team here Deb! I sure think they are great, too! We appreciate you. Doug"
Profile photo of Jeff Warnke

Jeff Warnke

March 16, 2025

5  out of  5
rating by Jeff Warnke
"I have been with State Farm for 48 yrs and have always had great service! Julie Kris and Tawnya have always been Friendly and ready to help answer any guestions you may have! Great team you have Doug!!!"
We responded:
"Hello Jeff, I absolutely agree with you. They are a great team, and I'm very fortunate to have all of them here. All have been here over 23 years, so we have a lot of fun taking care of clients here. Thanks for recognizing my great team. Doug"
Profile photo of Diane Campbell

Diane Campbell

March 15, 2025

5  out of  5
rating by Diane Campbell
"Julie is so nice ,she explains the way it should be said. And she always follows up on policy."
We responded:
"Thanks for the great words about Julie! She is a big part of our great team here. Thanks for recognizing her. Doug"